REFUND & POLICY
At shop.digihershie.com, customer satisfaction is important to us. This Refund & Cancellation Policy explains the terms under which refunds, returns, and cancellations are processed.
By placing an order on our website, you agree to this policy.
1. Order Cancellation
a) Cancellation by Customer
Orders can be cancelled within 24 hours of placing the order
Cancellation requests must be submitted through our website or support channel
Once the order is shipped or processed, it cannot be cancelled
b) Cancellation by Us
We reserve the right to cancel an order in cases such as:
Product unavailability
Errors in pricing or product details
Suspected fraudulent activity
If payment has already been made, the amount will be refunded.
2. Returns
We accept returns only if:
The product is damaged, defective, or incorrect
A return request is raised within 3 days of delivery
The product is unused and in original packaging
No returns will be accepted for:
Products damaged due to misuse
Items without original packaging
Discounted or sale items (unless damaged)
3. Refunds
Approved refunds will be processed to the original payment method
Refunds will be initiated within 5–7 business days after approval
Actual credit time depends on your bank or payment provider
4. Replacement Policy
Replacements are available for damaged or defective products
Replacement requests must be made within 3 days of delivery
Subject to product availability
5. Non-Refundable Items
The following are non-refundable:
Digital products or downloadable items (if applicable)
Services once delivered
Gift cards or promotional items
6. Shipping Costs
Shipping charges are non-refundable
Return shipping costs must be borne by the customer unless the item is defective or incorrect
7. How to Request a Refund or Return
To request a refund, return, or replacement:
Contact us through shop.digihershie.com
Provide your order number and reason
Attach photos/videos if the product is damaged or defective
Requests without proof may be declined.
8. Changes to This Policy
We reserve the right to modify this Refund & Cancellation Policy at any time.
Changes will be effective immediately upon posting on the website.
9. Contact Us
For any questions regarding refunds, cancellations, or returns, please reach out via:
Website: https://shop.digihershie.com